jalivo Terms and Conditions

jalivo is an online betting and casino platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between jalivo and its users.

By accessing, browsing, or creating an account on the jalivo platform, you are unconditionally agreeing to the following terms. If you do not agree with these terms, please refrain from using this platform.

1.1 Definitions

• "Platform" refers to the jalivo website, mobile version, and all related services.
• "User" refers to any person who is registered on the jalivo platform or acts in the role of a user.
• "Account" refers to the personal profile created for each user after registering on jalivo.
• "Funds" refers to the Bangladeshi Taka (৳) deposited into a user's account.
• "Bonus" refers to any promotional benefit provided by jalivo.

1.2 Applicability

These terms operate according to Bangladesh Standard Time (BST, UTC+6). BST will be followed for all transactions, settlements, and dispute resolutions.

Providing accurate and complete information is mandatory when creating an account on jalivo. Providing false, incomplete, or misleading information may result in immediate account cancellation and forfeiture of funds.

2.1 One Account Policy

Only one account is permitted per person, household, device, IP address, or payment method. Creating multiple accounts will result in their closure, and all deposited funds and earned bonuses may be cancelled.

2.2 Identity Verification (KYC)

jalivo may request the following documents at any time to verify a user's identity:

• Scanned copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method

jalivo has the right to hold withdrawals until verification is complete. Failure to cooperate with the verification process may result in account closure.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Allowing anyone else to use your account is prohibited. jalivo will not be held responsible for unauthorized use of your account.

To create an account on jalivo, a user must meet the following eligibility requirements:

• Must be at least 21 years of age as of the date of registration.
• Must be legally residing in Bangladesh.
• Must be of sound mind and capable of accepting these terms voluntarily.
• Must not be prohibited from online betting or gaming by any court order.
• Must not be enrolled in any self-exclusion program that prohibits online gaming.

jalivo may request age verification at any time. If verification fails, the account will be immediately suspended, and if the user is found to be a minor, all transactions on the account will be cancelled.

jalivo ensures easy and secure financial transactions through the most popular mobile banking methods in Bangladesh.

4.1 Deposit Methods

Funds can be deposited on jalivo through the following methods: bKash, Nagad, Rocket, Upay.

• Minimum deposit amount: ৳200 (for each method).
• Deposits are generally reflected in the account instantly.
• Only payment accounts registered in your own name may be used.
• Use of third-party payment methods is prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same method used for the deposit.
• Large withdrawals may be held if KYC verification has not been completed.
• If suspicious activity is detected, withdrawals may be delayed during the investigation.

4.3 Currency and Conversion

All transactions on jalivo are conducted in Bangladeshi Taka (৳ / BDT). Transactions in any other currency are not permitted.

jalivo offers various bonuses and promotional offers. Each bonus is subject to specific terms, and reading the relevant terms before use is mandatory.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 will give a bonus of ৳1,000, making the total balance ৳2,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus amount must be wagered 15 times before it can be withdrawn. Example: a bonus of ৳1,000 requires ৳15,000 in wagers.

5.3 General Bonus Terms

• Each user will receive the welcome bonus only once.
• The wagering requirement must be met within 30 days of the bonus being activated.
• Use of bonuses may be restricted to specific games or betting markets.
• If a bonus is misused or an attempt is made to exploit it, the bonus will be cancelled.
• Bonus withdrawals will be held until account verification is complete.

5.4 VIP Program

jalivo offers three VIP tiers: Bronze, Silver, and Gold. Weekly cashback rates vary by tier — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Promotion is determined based on active play. jalivo reserves the right to change VIP terms at any time.

The following rules apply for the proper conduct of betting and gaming activities on the jalivo platform.

6.1 Settlement of Bets

All bets will be settled in accordance with the rules of the relevant game. If an incorrect result is displayed due to a technical error, jalivo reserves the right to determine the correct result.

6.2 Maximum Bet and Win Limits

jalivo may set maximum bet and maximum win limits for various games or markets. These limits will be displayed on the platform and may be changed at any time.

6.3 Fair Play Guarantee

jalivo is committed to ensuring fair play in all games. Games from various reputable providers including Pragmatic Play, Spribe, JILI, and PG Soft are available on our platform. All games operate using independently tested random number generators (RNG).

6.4 System Errors

If a bonus or win is incorrectly displayed due to a software or server error, jalivo reserves the right to cancel that transaction. In such cases, the user's original funds will be returned.

The following activities are strictly prohibited on the jalivo platform. If such activities are detected, immediate action will be taken.

• Creating multiple accounts or using another person's account.
• Conducting artificial or fraudulent activities to obtain bonuses.
• Attempting to access the system through hacking, cracking, or any other unauthorized method.
• Playing using third-party software, bots, or automation tools.
• Using the platform for the purpose of fraud or money laundering.
• Attempting to predetermine game results or colluding with other players.
• Creating or managing an account on behalf of a minor.
• Providing false or misleading information.

8.1 Closure by the User

An account can be closed at any time by notifying the support team via live chat or email. Upon requesting account closure, any remaining valid funds will be returned in accordance with the applicable rules.

8.2 Suspension by jalivo

jalivo may temporarily or permanently suspend any account in the following circumstances:

• Suspicion of a terms violation.
• Investigation of fraud or money laundering.
• Failure of KYC verification.
• A threat to the security of the platform.
• An order from a court or regulatory authority.

8.3 Consequences of Suspension

If an account is permanently closed, valid funds (excluding bonuses) are generally returned to the original payment method. However, if the closure is due to a terms violation, funds may be forfeited.

jalivo firmly believes in responsible gaming. We want our users to play for entertainment purposes and never view betting as a source of income or a solution to financial problems.

• Only play with money you can afford to lose.
• Take regular breaks and set time limits on your play.
• If you have a problem, let our support team know — help is available in Bengali 24/7.
• If needed, see the self-exclusion option on the Responsible Gaming page.

Temporary or permanent self-exclusion is available on jalivo. You can activate this feature by contacting us via live chat. For ages 21+ — protecting minors is our highest priority.

jalivo places the highest importance on protecting users' personal information. All personal and financial data is kept secure through SSL encryption technology.

We do not sell any personal information to third parties. Our detailed data usage policy can be found on our Privacy Policy page. User data is used solely for providing services, KYC verification, fraud prevention, and meeting regulatory requirements.

jalivo is not liable for losses caused by technical errors, internet disconnection, or any other unforeseen circumstances. The platform will make every effort to provide uninterrupted service, though 100% uptime may not always be guaranteed.

• jalivo does not provide betting strategies or advice and is not responsible for any such matters.
• jalivo is not responsible for the outcome of bets placed based on users' own decisions.
• jalivo bears partial responsibility for the performance of software provided by third-party game providers.
• In the event of unexpected market conditions, event cancellation, or postponement, the applicable settlement policy will apply.

jalivo reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be posted on the platform and/or communicated to the user's registered email.

Continuing to use the platform after any changes will be considered acceptance of the updated terms and conditions. If you do not agree with the new terms, please contact the support team to close your account.