jalivo's Privacy Policy
Your personal information is completely safe with us — find out how jalivo collects, uses, and protects your data.
This Privacy Policy ("Policy") applies between jalivo ("we", "us", "platform") and users ("you", "user") of our website jalivo.cam. This Policy describes what types of information we collect, how that information is used, who it may be shared with, and what your rights are. By using our services, you are considered to have accepted the terms of this Privacy Policy.
We believe that the protection of personal information is a fundamental right. That is why we use industry-standard SSL encryption and strict security protocols to protect your data. Our support team is always ready to help with any questions or concerns you may have.
What Information We Collect
When you register and use jalivo's services, we may collect the following types of information:
- Identity Information: Full name, date of birth, national identity card number (where applicable), and photograph.
- Contact Information: Email address, mobile number, and postal address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers; transaction history; deposit and withdrawal records.
- Technical Information: IP address, browser type, operating system, device ID, and cookie data.
- Usage Information: Session logs, game history, betting patterns, and time spent on the platform.
- Communication Records: Live chat conversations, email correspondence, and support tickets.
We only collect information that is necessary to provide our services and for which there is a lawful basis for collection.
How We Collect Information
We collect your information in several ways:
- Information You Provide Directly: Information you voluntarily provide by filling in registration forms, updating your account, or contacting support.
- Automatic Collection: Data automatically collected through cookies, web beacons, and similar technologies when you visit our site.
- Payment Processors: Transaction information received from payment service providers such as bKash, Nagad, Rocket, and Upay.
- Third-Party Verification Services: Through legitimate third-party services used for identity verification.
How We Use Your Information
Purposes for Using Information
jalivo uses the information collected for the following lawful purposes:
- To create, verify, and manage accounts.
- To process deposits, withdrawals, and other financial transactions.
- To provide welcome bonuses, promotions, and VIP benefits.
- To improve our service quality and create a personalised experience.
- To meet obligations related to fraud prevention, anti-money laundering (AML), and counter-terrorism financing (CTF).
- For responsible gaming monitoring and intervention.
- To provide customer service and technical support.
- To fulfil legal obligations and resolve disputes.
- To ensure security and prevent unauthorised access.
- To notify you of important service updates or policy changes.
Sharing Information with Third Parties
We do not sell or rent your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
- Service Providers: Payment processors, identity verification providers, and technology infrastructure providers who operate under contractual terms with us.
- Legal Authorities: To competent authorities under valid orders or legal proceedings, such as the Bangladesh Financial Intelligence Unit (BFIU).
- Corporate Restructuring: In the event of a merger, acquisition, or business transfer, while maintaining the protections under this Policy.
- With Your Consent: Where you have given explicit permission.
All information shared with third parties is subject to strict confidentiality agreements and may only be used for the stated purposes.
Data Protection Measures
Steps We Take to Protect Your Information
jalivo applies industry-standard, multi-layered security measures to protect your personal information:
- SSL/TLS Encryption: All data transmission on our platform is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Strict role-based access controls — only authorised personnel can access the information they need.
- Regular Security Audits: Regular security assessments conducted by third-party experts.
- Firewall and IDS: Advanced firewalls and intrusion detection systems are kept active.
- Two-Factor Authentication (2FA): An additional security layer for account access.
However, no method on the internet is completely infallible. While we are committed to providing the highest level of protection, we cannot guarantee absolute security.
Data Retention Period
We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected or to meet legal obligations.
- Active Accounts: Information is retained for as long as the account remains active.
- Closed Accounts: Financial and identity records are retained for a specified period after account closure in accordance with applicable law.
- Disputes and Legal Matters: Relevant information is retained until a case or dispute is resolved.
- AML Records: Transaction records are kept for the period required under anti-money laundering regulations.
Once the specified retention period has passed, information is securely deleted or anonymised in a way that makes it impossible to re-identify you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. Several types of cookies are used:
- Essential Cookies: Essential for the core functionality of the site — without these, the site will not work properly.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To analyse and improve site usage — data is collected anonymously.
- Security Cookies: Help prevent fraud and unauthorised access.
You can control or disable most cookies through your browser settings. However, disabling essential cookies may affect some site functionality.
User Rights and Controls
Your Data Rights
As a jalivo user, you have the following rights:
- Right of Access: You may request a copy of the information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your data be deleted, subject to legal retention obligations.
- Right to Restrict Processing: In certain circumstances you may ask us to limit the processing of your data.
- Right to Object: You may object to the processing of your information on the basis of legitimate interests.
- Right to Portability: You may request your data in a structured, machine-readable format.
- Right to Withdraw Consent: For data processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
Privacy of Minors
jalivo is for users aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.
We follow strict age verification procedures. If it is found that information from a minor has been collected by mistake, the relevant account will be closed immediately and the information will be deleted. If you believe that a minor's information has been collected, please contact us without delay.
International Data Transfers
jalivo primarily serves users in Bangladesh. Our servers and data processing facilities may be located in various countries.
Where your data is transferred outside Bangladesh, we ensure that:
- The receiving country or organisation maintains adequate data protection standards.
- Appropriate contractual safeguards are in place.
- Transfers are made only for the purposes set out in this Policy.
Policy Updates and Contact
Changes to the Privacy Policy
jalivo reserves the right to update or change this Privacy Policy at any time. When changes are made:
- The revised Policy will be published on this page and the "Last Updated" date will be changed.
- For significant changes, we may send a notification to your registered email address.
- Continued use of our services after a change is made will be considered acceptance of the updated Policy.
- If you do not accept the changes, you may contact us to close your account.
We recommend that you review this page regularly to stay informed about the latest Privacy Policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support is available on our website.
We will try to respond as quickly as possible after receiving your request. For complex privacy-related requests we may need more time, but we will keep you updated at every step of the process.
If you are not satisfied with the resolution of your complaint, you may file a complaint with the relevant regulatory authority in accordance with applicable law.
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