Responsible Gaming at jalivo — your protection is our commitment
Enjoy entertainment safely — jalivo offers deposit limits, self-exclusion and 24/7 support in Bengali to help you play within healthy limits.
When gaming is entertainment, not a problem
jalivo believes online betting is an enjoyable form of entertainment — as long as it is played in a controlled and responsible way. We want every player on our platform to feel safe and to have full control over their budget and time.
For millions of people in Bangladesh, enjoying cricket, football or casino games is a normal pastime. But as with any pastime, it is important to stay within limits. Responsible gaming at jalivo means betting only what you can afford — never beyond your means.
We have built tools into our platform to help you keep track of your playing habits and take a break when needed. On this page you will find out how to ensure responsible play, how to recognise when there is a problem, and how jalivo supports you.
jalivo's 6 safety features for you
These tools are completely free and can be activated from your account at any time.
Deposit limit
Set a daily, weekly or monthly deposit cap. Once a limit is set, you will not be able to deposit beyond that amount — it is the most effective way to protect your budget.
Time-out feature
Take a temporary break of 24 hours to 30 days. During a time-out you will not be able to log in or place bets, but you can still withdraw your existing balance.
Self-exclusion
If you need a long-term break from gaming, choose self-exclusion — 3 months, 6 months, or permanently. Promotional emails will also be paused during this period.
View gaming history
You can view the full history of all your bets, wins, losses and transactions at any time. It is an important tool for understanding your own habits.
Reality check reminder
A notification will appear on screen at set intervals to remind you how long you have been playing and how much you have spent. The decision to take a break is always yours.
24/7 support in Bengali
If you feel gaming is getting out of control, contact us at any time via live chat or email. Our support team speaks Bengali and is ready to guide you in the right direction.
For 21+ only
You must be at least 21 years old to open an account and place bets at jalivo. This is not just a rule — it is part of our responsibility to society.
We verify age during account verification. If there is any suspicion that an underage person is using an account, it will be suspended immediately.
If there are children or teenagers in your home, make sure they cannot access your jalivo account. Keep your password private and use a PIN or lock on your device.
Warning signs of problem gambling
If you notice one or more of the following signs in yourself, seek help promptly:
- Placing more bets to try to recover money you have lost
- Playing in secret from family or friends
- Using household money or savings to fund your bets
- Feeling restless or irritable when not playing
- Your work, studies or relationships are suffering
- Unable to stop playing despite repeated attempts
How to use the tools
All tools are available in your account settings. They can also be activated with help from support.
How to set a deposit limit
Log in to your account and go to "Account Settings" → "Responsible Gaming". From there, set a daily, weekly or monthly limit. Reducing a limit takes effect immediately; to increase one, you must wait out a 7-day cooling-off period.
How to take a time-out
On the same settings page, select the "Time-Out" option and choose the duration. Once a time-out begins, you will not be able to log in, but your funds remain protected and a withdrawal is possible once identity verification is complete.
Self-exclusion process
If you feel you need a long break, write to live chat or to [email protected]. Our team will begin the process for a 3-month, 6-month or permanent option. A cooling-off period applies before reactivation once an exclusion ends.
Enable reality check
In "Responsible Gaming" settings, enable "Reality Check" and choose an interval of 30 minutes, 1 hour or 2 hours. After the set time, a pop-up will appear showing you how long you have played and how much you have spent.
What we do for you
jalivo's commitment to responsible gaming is reflected not just in words, but in every practical step we take.
- No account is activated without age verification
- All transactions are protected by SSL encryption
- A policy of actively helping players who are at risk
- Transparent wagering terms — no hidden rules
- Fair play and use of a random number generator
- Withdrawal requests processed in an average of 1 hour
- 24/7 live chat support in Bengali
Where to find help
If you feel gaming is becoming a problem, reach out through the contact options below. jalivo's support team will assist you with full confidentiality.
We believe that talking leads to solutions. Do not treat any problem as too small — our team is always here for you.
5 recommendations for responsible gaming
Set your budget in advance
Before you start playing, decide the maximum amount you will spend that day. If you reach that limit, stop — win or lose. Never use household money or emergency savings to fund your bets.
Stick to a time limit
Decide in advance how long you will play each day. Use an alarm or the reality check reminder. Keep a healthy balance between entertainment and time with family and friends.
Do not bet on emotion
Never place bets when you are upset, angry, drunk or tired. You can only make sound decisions when you are mentally calm and well. Chasing losses with more bets almost always leads to bigger losses.
Let family and friends know
Share your gaming habits with someone you trust. The perspective of a loved one is often clearer than our own. If you find yourself hiding your play, that is a warning sign.
See it as entertainment
Playing at jalivo is an enjoyable experience — not a source of income. Treat every bet as the cost of entertainment, not an investment. Winning is a bonus; even without a win, enjoy the experience of play.
Play responsibly, enjoy the fun
Cricket betting, slots and live casino at jalivo — all in a safe and secure environment. Choose your favourite game today and enjoy the entertainment responsibly.
A safe and enjoyable experience at jalivo
Follow the responsible gaming policy and enjoy your favourite games at jalivo. Start from the homepage or go directly to the games section.